![]() ![]() ClearPass will only run a health scan on your computer when connected to the urwin network but Falcon will continue to update and run.If the option is not there, restart your Mac. Falcon may upgrade the system extension when it detects a new OS and the new extension will need to be allowed. The option to Allow the system extension may no longer be visible after a period of time due to security settings with macOS. If your Mac is quarantined by ClearPass after upgrading to a new macOS, verify in the Security & Privacy pane in System Preferences that the system extension for Falcon has been allowed.You may need to accept the prompt to turn off the system extension. ![]() If the uninstaller from the software download center does not remove the app, simply drag the Falcon app from your Applications folder and restart your Mac. You may need to uninstall Falcon in order to troubleshoot an issue, if you are purchasing a new Mac, or are graduating or leaving the University. In those cases, we strongly encourage you to uninstall Falcon in order for Information Services to reclaim the license. If you have allowed all permissions and ClearPass will still not detect Falcon when it runs a health scan, restart your computer.If the option is no longer there, restart your Mac and check again or re-run the installer. The option to Allow the system extension may no longer be visible after a period of time due to security settings with macOS.If the Allow option is grayed out, look for the padlock in the bottom left corner of the pane and unlock with your password. Once unlocked, you can click Allow. Re-run the installer and open the Security & Privacy pane in System Preferences and click Allow for CrowdStrike Falcon. If the Falcon system extension is not allowed, the installer will fail. Follow all the steps of the installer, specifically allowing the system extension.Standard users will not be able to install Falcon and depending on the version of macOS, permission to approve system extensions. Ensure you are an admin on your Mac, or have access to authenticate as an admin.Currently, Falcon is supported on macOS 10.15 or newer. Confirm your version of macOS is compatible with Falcon and upgrade your Mac if needed.If you have successfully downloaded the Falcon installer but are having issues installing the software, check the steps below: As a Mac user, download the Falcon installer for macOS. Ensure you download the correct product for your OS.Faculty, staff, and alumni will not have the software available. Only active students will see the Falcon installer available to download. Authenticate with your netID and password on the Software Downloads page.While you will be restricted from accessing other websites until Falcon and ClearPass OnGuard are successfully installed, you should connect to the urwin network in order to download the required software. Connect to the urwin wireless network before navigating to.If you are unable to successfully download Falcon on your Mac, review the below suggestions: If you are have issues installing, configuring, or uninstalling CrowdStrike Falcon on your Mac, please review the information below. ![]()
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